FAQS/Help

How can I reach you?

We are reachable via Email, Phone and Whatsapp.

Will I meet somebody by the company at the day of arrival?

We do not have a personal check in. We have an individual method to make you enter the flat on your own.

Do you have a reception?

We are reachable via telephone between 9am and 8pm every day of the year. We do not have an onsite reception.

How much does it cost to cancel?

You will be charged 10% right after your booking. If you cancel your booking in less than 7 days before your arrival you will be charged the full amount.

How do I pay?

We accept all major credit cards, SEPA transfers and PayPal.

Can I check out after 11am?

You could ask for a free late checkout anytime before your confirmed booking.

When do I receive my deposit back?

Your deposit will be refunded as soon as you check out and no damages inside the flat are observed.

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